About Us

For The Ordinary customers, the sections below set out the store and its service commitments. This page applies specifically to theordinxay.shop.

Details from The Ordinary on service commitments
This service commitments section covers orders and visits through theordinxay.shop for The Ordinary. We focus on clear service commitments: transparent product information, free standard U.S. shipping, responsive assistance, secure checkout, and a 30-day no-reason return and exchange option with return shipping paid by the store. We do not rely on invented brand stories or unsupported product claims; our goal is to earn trust through consistent service and policies customers can understand.

Details from The Ordinary on questions and support
This questions and support section covers orders and visits through theordinxay.shop for The Ordinary. Questions about our store or products are welcome at Support@Theordinxay.shop or 7243884438.

The Ordinary: our store
Customers using theordinxay.shop can rely on the following The Ordinary guidance about our store. The Ordinary is an independent online retailer presenting a carefully selected range of The Ordinary. We aim to make product discovery clear, ordering straightforward, and post-purchase support dependable.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinxay.shop
Phone: 7243884438
Physical address: 29 Grant St, Burlington, Vermont, 05401, United States