FAQ

Frequently Asked Questions

The Ordinary organizes its rules on frequently asked shopping questions in the following sections. This page applies specifically to theordinxay.shop.

How The Ordinary handles shipping cost
This shipping cost section covers orders and visits through theordinxay.shop for The Ordinary. Do you offer free shipping?
Yes. Standard delivery within the United States is free.

Our approach at The Ordinary to payment methods
For purchases made through theordinxay.shop, The Ordinary applies the following guidance on payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

The Ordinary: tracking
This tracking section covers orders and visits through theordinxay.shop for The Ordinary. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.

Details from The Ordinary on delivery timing
The following delivery timing guidance applies to the The Ordinary storefront at theordinxay.shop. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

Details from The Ordinary on products
Customers using theordinxay.shop can rely on the following The Ordinary guidance about products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

Our approach at The Ordinary to refund timing
This refund timing section covers orders and visits through theordinxay.shop for The Ordinary. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

Details from The Ordinary on returns and exchanges
This returns and exchanges section covers orders and visits through theordinxay.shop for The Ordinary. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

Details from The Ordinary on contact options
The Ordinary publishes this contact options guidance for customers using theordinxay.shop. How can I contact you?
Email Support@Theordinxay.shop, call 7243884438, or write to 29 Grant St, Burlington, Vermont, 05401, United States.

The Ordinary: return shipping
For The Ordinary customers at theordinxay.shop, this section explains return shipping. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinxay.shop
Phone: 7243884438
Physical address: 29 Grant St, Burlington, Vermont, 05401, United States