Refund

Refund Policy

This The Ordinary page explains returns, exchanges, and refunds in a store-specific format. This page applies specifically to theordinxay.shop.

How The Ordinary handles refund timing
The Ordinary publishes this refund timing guidance for customers using theordinxay.shop. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Our approach at The Ordinary to condition of returns
For The Ordinary customers at theordinxay.shop, this section explains condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

exceptions at The Ordinary
For purchases made through theordinxay.shop, The Ordinary applies the following guidance on exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at The Ordinary to order problems
For purchases made through theordinxay.shop, The Ordinary applies the following guidance on order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

The Ordinary: starting a request
The Ordinary publishes this starting a request guidance for customers using theordinxay.shop. A return or exchange begins when you, contact us at Support@Theordinxay.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

The Ordinary: eligibility
The following eligibility guidance applies to the The Ordinary storefront at theordinxay.shop. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

support at The Ordinary
This support section covers orders and visits through theordinxay.shop for The Ordinary. For return or exchange assistance, contact Support@Theordinxay.shop or 7243884438.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinxay.shop
Phone: 7243884438
Physical address: 29 Grant St, Burlington, Vermont, 05401, United States